Privacy Policy

This policy applies to all visitors and customers of MiniTreks, Our website at minitreks.com, our booking platform and any communications between you and our team.

• By using MiniTreks, you consent to the data practices described here. If you disagree, please discontinue use of our services.
• We may update this policy from time to time. Changes that reduce your rights will always require your explicit consent. Continued use after minor updates constitutes acceptance.
• This policy was last updated in 2026 May and applies to all services offered by MiniTreks, based in Dar es Salaam, Tanzania.

We collect information necessary to confirm your identity, process bookings and personalise your experience. We only collect what we need.

• Account details ~ name, email address, phone number and password when you register.
• Booking information ~ travel dates, group size, special requirements and payment details to complete reservations.
• Identity & travel documents ~ passport or ID details when required for specific tours (e.g. Kilimanjaro permits, national park entries).
• Communication records ~ messages sent via our contact form, WhatsApp or email so we can reference past conversations.
• Usage data ~ pages visited, session duration, device type and browser, collected automatically to improve our platform.
• Location data ~ only when you explicitly grant permission, used to suggest nearby tours or experiences.
• If you book on behalf of other travellers, you confirm you have their consent to share their personal information with us.

Your data is stored securely on our servers and those of trusted third-party providers. We take reasonable technical and organisational measures to protect it.

• Data is retained only as long as necessary to fulfil your booking, meet legal obligations or resolve disputes.
• When data is no longer needed, we delete or anonymise it. Where immediate deletion isn't possible (e.g. encrypted backups), data is securely isolated.
• All payment transactions are encrypted. We do not store full card numbers ~ payments are handled by PCI-compliant third-party processors.
• Data may be stored on servers outside Tanzania. Where transfers occur to countries with lower data protection standards, we apply appropriate safeguards.
• You are responsible for keeping your account password confidential. MiniTreks will never ask for your password via email or phone.

We use your information to deliver and improve our services ~ nothing more.

• To process and confirm your tour bookings, transfers and custom itineraries.
• To communicate with you about your booking, confirmations, reminders, guide contact details and post-trip follow-ups.
• To personalise your experience ~ suggest tours relevant to your interests or past bookings.
• To improve minitreks.com ~ analyse usage patterns to fix issues and build features travellers actually want.
• To send marketing communications only if you have opted in. You can unsubscribe at any time.
• To comply with legal requirements such as sharing booking details with Tanzania National Parks Authority (TANAPA) for permit purposes.

We never sell your personal data. We share it only where necessary to deliver your trip or comply with the law.

• Tour operators, ground handlers and accommodation partners ~ to fulfil your specific booking.
• Tanzania government bodies ~ including TANAPA, Kilimanjaro National Park (KINAPA) and immigration authorities where legally required.
• Payment processors ~ to securely complete transactions (e.g. Stripe, Flutterwave). They operate under their own strict privacy policies.
• Analytics tools (e.g. Google Analytics) ~ we share anonymised, aggregated data only. No personally identifiable information.
• Legal authorities, if required by Tanzanian law, court order or to protect the safety of our customers or staff.
• Third-party links on our website lead to external sites with their own privacy policies ~ MiniTreks is not responsible for those policies.

We use cookies to keep the site functional and understand how people use it.

• Essential cookies ~ required for the site to function (e.g. keeping you logged in, maintaining your booking session). Cannot be disabled.
• Analytics cookies ~ help us understand which pages are most useful. You can opt out via your browser settings.
• Preference cookies ~ remember choices like language or currency. Optional but recommended for a smoother experience.
• Some interaction data may be collected in anonymised form. By continuing to use this site, you agree to the use of these technologies.

You are in control of your personal data. You can exercise any of the following rights by emailing us at [email protected].

• Access ~ request a copy of the personal data we hold about you.
• Correction ~ ask us to correct inaccurate or incomplete information.
• Erasure ~ request deletion of your personal data (subject to legal retention requirements).
• Restriction ~ ask us to stop processing your data in specific ways.
• Portability ~ request your data in a structured, machine-readable format.
• Objection ~ object to processing based on legitimate interests, including marketing.
• We will respond to all requests within 30 days and may ask you to verify your identity before acting on any request.

MiniTreks does not knowingly collect personal data from children under 13 without verified parental consent.

• When booking tours that include minors, the accompanying adult is responsible for providing consent on their behalf.
• If you believe we have inadvertently collected data from a child under 13 without consent, please contact us immediately at [email protected] and we will delete it.